What seems simple – managing people – is in fact one of the easiest things to stumble on for a business. Many business owners focus so heavily on profit margins, products, and competitors that they forget their most important resource really is their employees. Below are some advice and tips for how to manage a serviced office.
Listen Carefully To and Fully Understand Your Employees’ Needs
While it may sound obvious, your employees are people, not cogs in a machine. And different people have different needs. The hallmark of good management is to recognize this, and inspire and draw out the best in your employees. Show appreciation for and recognize their talents and good work. Take a personal interest in their lives, even if it’s only superficial. Organize fun events at the office.
Cut Out Underperforming Employees
Knowing when and how to pull the plug is critical to managing an office. Many employers wait too long, giving an underperforming employee ample time to improve even when it’s clear he or she is not the right fit for a position. On the flip side, some employers fire employees after less than a week on the job, giving them absolutely no time to adjust to an office’s environment. Anything short of a major malfunction or other faux pas should be given at least a couple of months, especially in an office environment.
But an employee who’s been underperforming for months? They need to be let go, barring any applicable employment laws or employee contracts.
Adapt to a Changing Business and Technological Environment
It’s no secret that business owners are baffled by the question of how to retain employees of the Millennial generation. And, to be honest, some of the blame is rightfully on business owners. The late 2000s and early 2010s were an employers’ market, and we largely took advantage of that. The unfortunate side effect of this was that employers began to lose their employees’ loyalty. The length of time an average employee stays at a company is now significantly less than it was two decades ago.
How to combat this? Research what younger employees really want in a job (such as the desire for their position to be meaningful) and not only appeal to that but deliver. Keep up to date on new technologies and software that are relevant to your industry and implement them if a good match.
Keep On Top of Things, Both Big and Small
Copiers need refills of ink and paper. Kitchens need to be up-kept. Meeting rooms for rent might need to be arranged. Office spaces and whole buildings need occasional renovation. Managing an office requires being aware of everything that’s happening around you and reporting any issues, requests, or suggestions to your superiors or whoever else is authorized to make such decisions. Something as minor as whether the outside of your office building is well-maintained could influence clients’ decisions about whether or not to do business with you.
Managing an office is a much bigger task than it may appear at first glance, but many people are up to the challenge. Follow these and other tips to ensure you aren’t the boss your employees complain about. One last bit of advice: make sure you get some kind of management training, either officially, through books, or from a mentor.